Returns and exchanges
Eligible new products may be returned for a defect or a non-defect reason, and exchanges are considered. Non-defective merchandise from a personal-preference or ordering mistake must remain new, unused, and in original condition. A faulty, damaged, wrong, incomplete, or materially different item may be reported even if the problem item is not undamaged.
Approval before mailing
Contact hozusoxe38@gmail.com within 30 days after delivery with the order number, checkout email, and request details. Do not mail a return until approval provides the actual destination and directions.
Return label and refund
The parcel includes a free prepaid return label. Please ask us for help if it was absent or lost. We charge no restocking fee on an eligible approved return, and exchange availability depends on review and stock. After approval, we process or initiate the original-method refund within 10 days; your financial provider may post it later. Mandatory consumer rights are unaffected.